At Icon Dead Sea, we value your satisfaction and stand behind the quality of our products. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward and customer-friendly refund policy to ensure your peace of mind.
30-Day Money-Back Guarantee: We provide a 30-day money-back guarantee on all our products. If you are not satisfied with your purchase within the first 30 days after receiving it, simply contact our customer support team at [email protected] or through our contact us page, and we will guide you through the return process.
Return Eligibility: To be eligible for a refund, the product must be in its original packaging and condition. Please ensure that all items are unused, unopened, and free from damage. Returns that do not meet these criteria may not be eligible for a refund.
Refund Process: Once we receive your returned item and verify its condition, we will initiate the refund process. You will receive a confirmation email notifying you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.
Shipping Costs: Please note that shipping costs associated with the initial purchase are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately with photos of the issue. We will assess the situation and provide further instructions on how to proceed with a replacement or refund.
Contact Us: If you have any questions about our refund policy or need assistance with a return, please reach out to our customer support team at [email protected] or through our Contact Us Page. We are here to ensure your satisfaction and address any concerns you may have.
Thank you for choosing Icon Dead Sea. Your trust is important to us, and we are committed to providing you with exceptional service and high-quality products.